| Working
smarter not harder |
– explores our procrastination habits and time management
techniques |
| Strategic
selling |
-
looks at revenue generation from 3 angles: Business Development,
Account Management, Customer Excellence. Excellent for call
centre environments and field based |
| Influencing
and negotiation |
-
how to maximise relationships, developing an influencing strategy
and negotiating effectively |
| Management
and Leadership |
–
management practices, ie recruit, retain and develop and leadership
behaviours |
| Presentation
skills |
– high impact presenting tools, body language etc |
| Project
management |
– goal and relationship focused, explores what project management
is, defines behaviours, skills and practical techniques |
| Team
coaching |
–
identifying the individuals within a team and how to maximise
relationships using SDI or MBTi psychometric tools |
| Customer
excellence level 1 |
–
designed for advisors, how to maximise each call, deal with
conflict and through SDI provide an excellent customer experience
|
| Customer
excellence level 2 |
– designed for team leaders and managers, how to motivate
staff, on the job coaching techniques, call monitoring tools,
giving feedback and improving performance |
| Giving
feedback |
–
specifically designed to help team leaders and managers give
feedback effectively using practical tools and techniques
|
| Developing
a team Vision/Strategy |
–
great for new teams, or teams that need re-energising. Usually
1.5 days, and designed to focus the team on their deliverables,
values and action plan for the coming year. |
| Change
management |
–
identifies the change process, emotions and affects of change.
Great for team leaders to help their teams cope with change,
and/or for front line people who are going through change.
|
